Frequently Asked Questions
Everything you need to know to stay ahead of the game.
How long does shipping take for Velocity performance gear?
Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your gear ready for your next competition.
What is your return policy for athletic footwear?
We offer a 30-day trial period. If your shoes aren't providing the perfect fit or performance, you can return them in their original packaging for a full refund or exchange.
How do I ensure I'm ordering the correct size?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring your current gear or consulting our athlete-specific charts to ensure maximum comfort and aerodynamics.
Is Velocity equipment covered by a warranty?
Yes, all our high-performance equipment comes with a 1-year limited warranty against manufacturing defects to ensure you can train with total confidence.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans via Klarna or Afterpay for larger equipment purchases.
Do you offer team or bulk discounts?
Absolutely. For team orders of 10 units or more, please contact our Velocity Pro Sales team to receive custom pricing and branding options.